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Glossary · Term 114

On-Call Contract

An agreement that allows a client to request professional services as needs arise, often through separate work authorizations. It may set rates, terms, and a maximum contract value, but actual assignments depend on client needs and ordering rules. The agreement determines whether and how work is competed among providers.

Why it matters for owners

Forecasting should reflect uncertain assignments, utilization, and the administrative cost of responding to each request.

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